Customer satisfaction is important. When you come to a nail salon or spa, you expect quality treatments, attentive service, and results that match your expectations. Sometimes, though, the experience may not go as planned.

At Pinkee’s Nails & Spa in Whitinsville, it’s our goal to ensure every client leaves happy. If you are not fully satisfied with your service, we want your feedback and are dedicated to resolving the issue. Here’s what you should do if your service did not meet your expectations.

Your Satisfaction is Our Priority

Everyone has unique preferences and expectations. What works for one person might not suit another. That’s why we welcome all feedback and address any concerns promptly.

If you feel something isn’t right with your treatment, we want the chance to make it better.

Step 1: Notify Us Within 10 Days

If you’re not pleased with your nails, please inform us within 10 days of your appointment. This period gives us time to review and fix the issue while your nails are in a similar condition.

Contacting us quickly helps us resolve things efficiently. The longer the wait, the harder it is to correct and understand what happened.

Step 2: We Will Assess and Provide a Solution

After you contact us, we’ll carefully review your feedback and offer a touch-up, fix, or redo if needed. Corrections for our service are provided at no extra cost.

We aim to ensure you are happy with the final outcome, whether that requires a minor touch-up or a complete redo.

Step 3: How to Reach Out

You can call or visit and request to speak with a manager. By explaining your concerns and what you expected, we can work together to find the best solution. Sharing clear details helps us address your concerns effectively.

Tips for Achieving the Best Results

During your visit, communicate clearly about what you want and ask questions if unsure. Speak up early if something feels off. After your appointment, follow aftercare steps, avoid actions that could damage your nails, and contact us within 10 days if you notice any problems. Honest feedback helps us serve you better.

We’re Here to Assist

If your service didn’t meet your expectations, we’re committed to resolving it and ensuring your satisfaction with our professional care. Please let us know how we can help.

📞 Call to book: (508) 234-1899
📍 Location: 185 Church St, Whitinsville, MA 01588

You can count on excellent service and support from Pinkee’s Nails & Spa.